1. Who we are
Need a Site is the trading name of B. Radwan, a sole trader in the United Kingdom (“we”, “us”). Contact: [email protected] · Wigan, United Kingdom. “You” means the business ordering our service.
2. What we provide
- A website built from our templates for your business, hosted by us, with an online editor so you can change words, photos, prices and hours.
- Starter and Business plans as described on our prices page at the time you order. Business adds online bookings, orders and an inbox.
- Optional extras (for example a domain name, mailbox or SFTP access) and custom work, which we quote for separately.
3. Ordering and payment
- Your order is accepted, and our contract starts, when your payment at checkout succeeds. We confirm by email with your login details.
- Prices are shown including VAT. You pay a one-off setup fee and a monthly fee, billed in advance each month by Stripe from the day you order, plus any domain for its first year.
- Discount codes and promotions apply as described when you use them and cannot be exchanged for cash.
- If a payment fails, we retry for a short period; if it still fails your plan ends and your site goes offline as in section 6.
- We may change prices with at least 30 days' notice by email. You can cancel before a change takes effect.
4. Your website and content
- You keep all rights to your content (text, photos, logos). You give us permission to host, copy and display it to run your website.
- You are responsible for your content being accurate and lawful — including prices, opening hours, claims, and any regulatory information your trade must show.
- Our templates, designs and software stay ours. While your plan is active you may use them for your website.
- Draft websites we make before you order may use sample photos and wording; check and replace anything that doesn't fit your business before relying on it.
5. Acceptable use
You must not use the service for anything unlawful, misleading, hateful or harmful, to send spam, or to infringe anyone's rights. We may remove content or suspend a site that breaks this, and will tell you why.
6. Cancelling
- You can cancel at any time in your client panel under Billing. No more payments are taken; your site stays live until the end of the month you have paid for.
- After that your site goes offline. We keep your site, photos and data for 180 days: you can log in to download a backup or reactivate (no new setup fee). After 180 days everything is permanently deleted.
- We may end the service with 30 days' notice, or straight away if you seriously break these terms. If we end it without fault on your side, we refund any monthly fee paid for the time after the end.
7. Refunds
- Setup fee: if you are not happy, tell us within 14 days of ordering and we refund the setup fee and your first month, as long as your site has not gone live on your own domain. After that the setup fee is not refundable, because the work is done.
- Monthly fees: not refunded for part-months; cancelling stops future payments.
- Domains: not refundable once registered (registries charge us straight away).
- If you are a consumer (buying for yourself, not a business), you also have a legal right to cancel within 14 days. If you ask us to start work during that time, you agree to pay for what we have already provided.
8. Domain names
- Domains we register for you are registered in your name, for one year at a time.
- We remind you before each renewal; you renew from your client panel. If it is not renewed, the domain expires and your site carries on at its free needasite address.
- You can move your domain to another provider at any time; ask us for the transfer code or tag.
- If you bring your own domain, you are responsible for keeping it registered and its DNS pointed at us.
9. Availability and support
We work hard to keep sites online and secure and back up data every night, but we cannot promise uninterrupted service — maintenance, providers' outages and internet problems can happen. Support is by email and the help tickets in your panel.
10. Liability
- We are not liable for indirect losses such as lost profit, lost business or lost data, or for problems caused by third-party services or your own content.
- Our total liability to you in any 12 months is limited to the fees you paid us in those 12 months.
- Nothing here limits liability for death or personal injury caused by negligence, for fraud, or anything else the law does not allow us to limit — and nothing affects a consumer's statutory rights.
11. Data processing (your customers' data)
Bookings, orders, enquiries and similar details your customers send through your website are your data; you are the controller and we are your processor. Under UK GDPR (Article 28) we agree to:
- process it only to provide the service and on your documented instructions (these terms and your settings);
- keep it confidential and secure, with access limited to people who need it;
- use only the sub-processors listed in our privacy policy, on terms that protect the data in the same way, and tell you before adding new ones so you can object;
- help you answer your customers' data requests and meet your security and breach duties;
- tell you without undue delay if we become aware of a personal data breach affecting it;
- delete it at the end of the service (after the 180-day period in section 6, and from backups within 30 days after that);
- give you the information you reasonably need to show we meet these duties.
You confirm you have a lawful basis to collect your customers' data through your website and that your website tells them how you use it.
12. Changes to these terms
We may update these terms. For changes that matter, we email you at least 30 days before they apply; if you don't agree, you can cancel before then.
13. Law
These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction (consumers living elsewhere in the UK may also use their local courts).